Less is more, more or less
24/07/2008
We’ve recently been involved in in a proposal for a brand new museum, putting together ideas for a large number of different interactives which address a number of gallery needs and look at a wide range of content.
We always hit the same problem with these projects: that the ambition of the work far outstrips the available budgets. And one of the reasons for this is that we seem to re-invent the wheel for each new interactive.
I can’t talk about the museum in question for obvious reasons, so let’s invent one for a thought experiment. Let’s call it The Ian Museum.

It opens next year and has four main galleries - Piano Heroes, Tea, Why Football is Dull - and Ian: the Man, the Myth. So that’s a wide range of topics that will typically require a wide range of interactives.
In the traditional model we look at each of the galleries, identify the gaps that could be filled with digital content and then try to come up a wide variety of interesting routes through that content. Let’s have some games, some digital microscopes, a huge electronic encylopedia, a virtual film studio, a massive interactive timeline, a live ‘Video Nation’ style board, a large image of me… the list can go on and on.
Here’s the thing. Why should we re-invent digital content delivery from gallery to gallery? We don’t re-invent the signage or images, beyond gallery or thematic styling, so why do it when bits and bytes are involved. ‘Hey, we used English in the last Gallery, that’s old hat - let’s write these signs backwards!’
Maybe a better way forward is to create a more standard set of interactives for a museum, the ‘bread and butter’ digital access points to more content. And maybe we shouldn’t give users access to vast swathes of content, maybe we should concentrate on smaller areas and really do them justice in terms of storytelling, design and on-screen/on-wall/on-PDA/on-whatever interaction. Maybe less is more.
Let’s be clear here. I am not advocating a reduction in digital content in museums. For one thing, I’d be doing myself out of a job. There is still room for ‘big ticket’ items in each gallery (that Big Experience thing I’m always going on about) but if we can streamline a large chunk of digital delivery and exploit the efficiencies inherent in this approach then there is more budget left in the pot for the ‘wow! factor’ installations we all love and want.
With that in mind, here’s my Less Is More Manifesto (drum roll…)
We should spend more time doing a smaller number of things really, really well
We should not provide endless amounts of information that the general public don’t want.
Let’s not provide high production value study areas for students and academics. Give them the content they need but deliver it in a more straightforward (i.e. cheaper) manner.
The average museum visitor (and yes I know there probably isn’t one but I never said my manifesto was perfect) does not expect to come out of a gallery suddenly raised to the level of subject expert, so there’s no need to bombard them with too much information.
The onus is on museums and companies like Cogapp to provide simple and compelling digital experiences that concentrate on the key information, the most relevant stories.
Digital storytelling is a fabulous and flexible way to impart information and just because it can show a million pictures, doesn’t mean it has to.
Finding common ways to distribute information around a gallery or museum frees up budget and time for The Big Experiences. And every gallery needs some of those!
Finally, free 3G iPhones for all museum developers would be nice. But I might be out of luck with that one.
Of course this approach doesn’t work for every gallery and there is always a place for digital collections (at which Cogapp are notable practioners cough cough) but perhaps if we can find some simple but engaging ways of delivering smaller amounts of premium content, which can be duplicated and distributed around a gallery/museum (with due reference to gallery styling etc.) we can free up limited budgets for fewer, but perhaps more successful, big installations. It won’t work all the time, but it might work for some of it.
Right. I need a cup of tea. Now which museum would tell me about that..?







